Privacy Policy
Last updated: February 2026
1. Introduction
Hanzo AI, Inc. ("Hanzo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website (hanzo.ai), applications, APIs, and related services (collectively, the "Services").
2. Information We Collect
2.1 Information You Provide
- Account registration information (name, email address, password)
- Organization and billing information
- Communications you send to us (support requests, feedback)
- Content you submit through our Services (prompts, code, files)
2.2 Information Collected Automatically
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, features used, timestamps)
- API usage metrics (request counts, model usage, latency)
- Cookies and similar tracking technologies
3. How We Use Your Information
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send technical notices, security alerts, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations
4. AI Model Inputs and Outputs
When you use our AI Services, your prompts and inputs are processed to generate responses. We do not use your inputs or outputs to train our models unless you explicitly opt in. Enterprise customers may negotiate additional data handling terms through a Data Processing Agreement (DPA).
5. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: Third parties that perform services on our behalf (hosting, analytics, payment processing)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share
6. Data Security
We implement industry-standard security measures including encryption at rest (AES-256) and in transit (TLS 1.3), access controls, audit logging, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide Services. We will delete or anonymize your data upon request, subject to legal retention obligations.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@hanzo.ai.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws, including GDPR and CCPA.
10. Children's Privacy
Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at: